We offer international shipping with few exceptions. Here’s what you need to know about our delivery costs and options:
How Much Does Shipping Cost?
To find out the shipping cost for your order, please proceed through checkout, as it is calculated per order and depend on factors such as weight, size, and the shipping option selected.
How Long Does Delivery Take?
Once your order has been confirmed, you will receive a shipment notification email with a tracking link. This link will provide updated shipping information once your order has been processed and is en route.
Processing Times:
Typically, orders are processed within 4 working days. Please allow additional time for personalised/customised orders. Special orders are shipped directly from the supplier and take longer to process.
Delivery Times & Shipping Options:
Fulfillment & Dispatch Times
| New Zealand | Australia | China | Rest of Asia | North America | Pacific | Europe | Central/South America | ROW | |
Standard Shipping | Up to 4 working days | Up to 5 days | NA | NA | NA | NA | NA | NA | NA | NA |
Express Shipping | Up to 4 working days | Up to 1-2 days | 1-3 days | 2-4 days | 2-4 days | 2-3 days | 2-5 days | 2-6 days | Up to 8 days | Up to 10 days |
*Working days.
Important: The cut-off time for Express and Premium delivery is 12 PM NZST, Monday through Friday. Orders placed after 12 PM NZST will be processed on the next working day.
Customs, Duties & Taxes:
Orders shipped outside of New Zealand are subject to customs, duties, and taxes as determined by the destination country. These charges are payable by the recipient and are not included in the shipping cost. See Customs and Taxes for International orders for more information.
Important:
- We recommend checking with your local government website for detailed information as these charges can vary significantly.
- If applicable, you’ll be notified of the amount due. Once paid, your order can be released by customs. Failure to pay will result in the package being returned to the sender.
Can I Send an Item as a Gift?
Yes, you can send your order as a gift. During the checkout process, select the option to ship to a different address.
Please note: If it is an international delivery, the recipient is responsible for any custom/duty charges.
Wholesale & Tax-Exempt Orders:
For wholesale and/or tax-exempt order inquiries, contact us with details and include links to the products of interest. Please note that these types of discounts cannot be applied retroactively to existing orders.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article