Delayed or Missing NZ Super Rugby Clubs Order

Modified on Mon, 17 Jun at 1:38 PM

Processing times are in addition to estimated delivery times and can vary, especially during peak periods. Check processing times: How long does delivery take.


If your order is delayed or hasn't arrived as expected, please check your shipment notification email for your order tracking link. 


Please allow up to 24 business hours for the tracking information to be updated by our carrier. This automatically updates to give you the latest status information for each item.


Check Processing Times:

  • Personalised / Customised Items: These special items require more time to produce. Please check the product details page for estimated processing times for personalised items and refer to this article: Delivery Costs & Shipping Option article.
  • Pre-orders:  The delivery date for pre-order items may change depending on production and shipping schedules. The estimated timelines are provided on the product detail page.
  • High Volume Periods: Delays may occur during high volume periods, such as holidays or sales events.


Missing Item:

  • Multiple Items: If your order contains multiple items, it will be shipped once all items are available. Check your order tracking link included in your shipping notification email. It will automatically update, and you will be able to view the status of each item. Sometimes items are shipped separately. 


Lost or Missing Package:

Typically, packages will appear or be found within 24 hours of the estimated delivery time. However, sometimes problems do occur. Thank you for your patience and understanding.


  • Customs Handling: Orders can be delayed due to customs processing, especially for international shipments. See here for more information on customs and import taxes: Customs and Taxes for International Orders
  • Shipment Delays: During busy periods such as holidays, delays may occur.
  • Tracking Information Not Updating: Occasionally, tracking details are not updated until the item is scanned or registered at the next point in the journey. If the item appears to be lost, please contact our customer support team for assistance. Once reported, our support team will investigate the delay or missing order and provide you with an update. If the order is confirmed as lost, we will arrange for a replacement or a refund according to our Returns Policy.


 


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