Customs and Tax for International Orders

Modified on Wed, 3 Jul at 5:27 PM

Your delivery will be shipped from New Zealand


All international orders are shipped with customs/ duties and taxes unpaid. The recipient of these orders is responsible for all duties and taxes upon receipt.


To determine if there are additional charges, please check your country's customs and import policies.


How Do I Know if I’ll Have to Pay Import Taxes?

Customs charges and import taxes are imposed by the destination country in accordance with its customs policies. 


It's recommended to visit your country's customs policy website to determine if your order will incur additional charges.


If customs fees or import taxes apply, the carrier will inform you of the amount and how to pay. Once paid, the customs office will release the package.


What Happens if the Recipient Fails to Pay the Applicable Taxes?

Your country’s customs will hold the package until applicable fees are paid. If they are not paid, after a period of time, the package will be redirected back to the warehouse address.


*Please note that we cannot redirect or request the release of the package on your behalf. Additionally, there may be delays in the return process and consequently in the processing of any refunds. Once the package is received back at the warehouse, it will be processed as a return, as per our Returns Policy.

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