Change or Cancel Your NZ Super Rugby Clubs Order

Modified on Mon, 17 Jun at 2:47 PM

Need to make changes or cancel your order? We process orders as quickly as possible to ensure timely delivery, so it may not be possible to change or cancel your order once it's confirmed.

Please contact the NZ Super Rugby Clubs Store Support team promptly, we suggest getting in touch via Chat.

If your order has been processed, the team will provide you with information about how to return your order. Please refer to the return instructions here How to return items.

How to Make Changes to Your Order:

Given the quick processing times, changes may only be made if the order has not yet been sent to the warehouse for processing.

  • Shipping Address Changes: It may be possible to change the shipping address if the order has not yet been processed for shipping.
  • Item Amendments: We may be able to remove items from your order; however, changes in size or colour are not possible. Please contact our support team immediately if you need to make these adjustments.

How to Cancel Your Order:

  • Immediate Action Required: Orders can only be cancelled shortly after placement. To request a cancellation, check the status of your order and contact our support team directly. The team will process your request as quickly as they can; it may not always be possible to catch the order processing.
  • Pre-Orders: For pre-orders, cancellations may be possible if the order has not been processed yet, unless otherwise stated at the time of purchase.

What if Changes/Cancellations Aren't Possible?

In such instances, please refer to How to Return an item.

Important Considerations:

  • Customized Items: Personalised/Customised merchandise are non-returnable and non-refundable. Refer to our Returns Policy for the exclusions.
  • Pre-Orders: The delivery for preorder items depends on the production and shipping schedules. Cancellations may be possible if the order has not been processed yet, unless otherwise stated at the time of purchase.
  • Refunds: If your cancellation is successful, a refund will be issued to the original method of payment. Once processed, you will receive a refund for the returned item, which may take up to 5 business days to reflect on your bank statement.

Need Further Assistance?

Please contact our support team as quickly as possible. Due to our commitment to fast delivery, the window for making changes is very limited. For immediate assistance, we recommend using Chat.

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