Returning Items to NZ Super Rugby Clubs Shop

If you are not satisfied with your purchase, items can be returned within 31 days of receipt of order; *exclusions may apply based on the items. Items must be in their original, unused condition, with no signs of damage or wear, and all labels still attached.

Exclusions:

Please refer to our Returns Policy for the full details; *exclusions may apply based on the items, especially personalised/customised and final sale items.

IMPORTANT: Items are available for returns within 31 days of receiving your merchandise.

How Do I Exchange an Item?

To exchange items, kindly return the unwanted item(s) as per our returns policy and place a new online order.

Ready to Start a Return?

1. Complete the Return Form:
   • Fill out the return form included in your order and pack this along with the item(s) in their original, unused condition, and all labels still attached.
2. Return Postage:
   • Postage paid: For returning items, please use your preferred courier service and ensure you obtain proof of postage. We cannot be held responsible for any parcels lost during transit. To avoid any issues, we strongly recommend choosing a trackable postage option.
   • International orders: Please refer to the website where the order was placed. Instructions can be found in the Returns Policy, available on the bottom webpage.
3. Return address: 
   • Please refer to the return form included in your order as the return address can occasionally differ if your order was dispatched from multiple locations.

NZ Super Rugby

12 Barrhead Place

Avondale. Auckland 0600 

NEW ZEALAND

Please contact us if you have a damaged or faulty item, and for more information, see Return and Refund status