My Item is Damaged/Faulty

Modified on Mon, 17 Jun at 5:45 PM

If you find that the merchandise you've received from us is of unsatisfactory quality or damaged/faulty, where possible we will either send a replacement or process a refund. 


To address the issues quickly, please follow the steps below:


Submit a Damage Claim:

To resolve any issues as quickly as possible, please use our Online form and provide the following details:

  • Order number
  • Description of the damage
  • 2-3 clear photos of the damaged/faulty item (including tags)
  • If the damage was caused during transit, provide a photo of the packaging as well
  • Your preferred resolution - refund or replacement (the team will accommodate where possible)


Returning an Item:

Our support team will provide you with return instructions, including the return address and any necessary forms to include with your return. Upon receipt of your return at our warehouse, please allow up to 14 calendar days to process (see Refund Status)


Once processed, refunds will be issued to your original payment method and can take an additional 3-5 business days to appear on your bank statement.


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