My Order was Cancelled

Modified on Fri, 5 Jul at 10:44 AM

We apologise for any inconvenience caused by the cancellation of your order. This could be due to one of the following reasons:


Payment Issues:

  • Payment Processing Error: The payment method used could not be authorised. Please verify your payment details and try placing the order again or use an alternative payment method.
  • Verification Problems: There may have been an issue verifying your payment information. Please contact your bank or payment provider for more information.


Billing and Shipping Information:

  • Billing Information Mismatch: The billing information provided did not match the details on file with your payment provider. Please double-check your billing details and try placing the order again.
  • Invalid Shipping Address: The shipping address provided was invalid and not recognised. Please verify the address and ensure it is correct before placing the order again.
  • High Risk Order: The order could have been flagged as high risk by our system or the bank. For security reasons, these orders are automatically cancelled.


Product Availability:

  • Out of Stock: Occasionally errors can occur at the time of purchase, allowing an item to be purchased that is no longer available. Check the product page for updated availability or consider choosing an alternative product.
  • Damaged Item: During the packing process, the item could be identified as being in a damaged condition.


Next Steps:

  • Automatic Refund: You will automatically receive a refund. Depending on your bank, it may take a few days for the refund to appear on your payment method.
  • Refund Release: Cancelled orders may lead to temporary holds on the funds linked to your order. Kindly allow 5-10 business days for your bank to release this hold from your statement. If you haven't received your refund in your bank account after 10 business days, please get in contact.
  • Reorder: If the item is still available, please verify your payment, billing, and shipping details, and try placing the order again.


Thank you for your understanding and patience.


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